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Shipping & returns

We want you to love your Sway purchase but please notify us as soon as possible if you need to send back your order. Online orders need to be returned at customers expense for refund or exchange within 7 days of receipt.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once your order is received by us we will email you to approve your refund or exchange.

Shipping address for returns/exchanges

Sway Hanalei

PO Box 804

Hanalei HI 96754


Sale items are final sale and are not eligible for exchange, store credit or refunds of any kind.


We ship all orders via USPS or UPS



Sway will honor a full replacement subject to availability of any defective goods or issue a full refund within 14 days.